Terms and conditions

1. Information and Access

In compliance with the information obligations set out in Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we provide the following details of the owner of the Platform:

Name: Bruno Felicio
Entity: TrainerPlan
Address: Colmenar Viejo, Madrid, Spain
Contact Email: info@trainerplan.co

Access to the Platform is free. However, some services are subject to the subscription of specific plans and user registration.

2. Purpose

TrainerPlan provides a technological Platform that enables coaches and athletes to manage training plans, track metrics, and communicate. TrainerPlan acts as an intermediary, providing tools to improve the user experience, but does not participate in specific agreements between Users.

The services offered include, but are not limited to:

  • Planning and scheduling personalized training sessions.
  • Tracking athlete progress through physical and performance metrics.
  • Generating detailed reports on activities and progress.
  • Optional AI-assisted features for workout summaries, workout generation, training plan generation and an AI assistant (see Section 12).

3. Acceptance of Terms and Conditions

Using the Platform implies full and unconditional acceptance of these Terms and Conditions, along with other applicable policies such as the Privacy Policy. Users are advised to read these documents carefully before using TrainerPlan's services.

4. User Registration

To access TrainerPlan's premium services, users must complete registration by providing accurate, truthful, and updated information. The user account is personal and non-transferable.

TrainerPlan reserves the right to suspend or cancel accounts in case of detected fraudulent activity, breach of terms, or misuse of the Platform.

5. User Obligations

The User agrees to:

  • Use the Platform responsibly and in accordance with applicable laws.
  • Refrain from using the Platform for illegal purposes or activities harmful to TrainerPlan or third parties.
  • Ensure the confidentiality of access credentials and notify any unauthorized use.
  • Not reproduce, duplicate, copy, or resell TrainerPlan services without prior written authorization.

6. Liability

TrainerPlan will not be responsible for:

  • Errors, interruptions, or technical failures that may occur on the Platform.
  • Improper or inappropriate use of the services by the User.
  • Issues arising from third-party providers, such as hosting services or payment processors.
  • The accuracy, quality, legality or safety of training plans uploaded by trainers and offered through the marketplace; trainers are solely responsible for their content (see Section 13).

Nevertheless, TrainerPlan is committed to working to ensure the highest quality and continuity of the services offered.

7. Intellectual and Industrial Property

The intellectual property rights of all content available on the Platform belong to TrainerPlan or their legitimate owners and are protected by applicable laws. The use of these contents without express authorization is prohibited.

This includes, but is not limited to: texts, graphics, logos, icons, images, videos, source code, and software used on the Platform.

8. Plans and Payments

TrainerPlan offers subscription plans tailored for trainers and athletes. The available plans include:

For Trainers:

  • Starter Plan: €24/month (or €228/year) - Support for up to 5 athletes with plan creation and management features.
  • Basic Plan: €36/month (or €348/year) - Support for up to 20 athletes with advanced analytics and detailed reporting.
  • Elite Plan: €49/month (or €468/year) - Support for up to 100 athletes with full suite of premium features.

For Athletes:

  • Premium Plan: €7/month or €49/year - Access to premium athlete features and training tracking.

The complete features of each plan are available on the official website. Plan payments are made through the methods enabled on the Platform and are subject to the cancellation and refund policy detailed in our Payment Policy.

9. Cancellation and Subscription Terms

Users may cancel their subscription at any time through their account settings on the Platform or by contacting our support team at info@trainerplan.co.

Cancellation Policy: While users may cancel their subscription at any time, the cancellation becomes effective at the end of the current billing cycle. Users will retain full access to all plan features until the end of their billing period, after which their account will be downgraded to the free plan.

No Refunds for Partial Periods: No refunds will be issued for partial billing cycles. If you cancel during a billing period, your access continues until the end of that period.

Renewal: Subscriptions will automatically renew at the end of each billing cycle unless cancelled beforehand.

10. Right of Withdrawal

Consumers have the right to withdraw from their subscription contract within fourteen (14) days of purchase without having to provide any reason. To exercise this right, you must contact our support team at info@trainerplan.co with a clear statement of your intention to withdraw.

Please note that if you have already used the services during this period, a proportional deduction may be applied to any refund.

For one-off marketplace purchases of training plans, the specific refund and digital-content withdrawal rules in Section 13 (Marketplace and Plan Purchases) apply instead of the subscription rules above.

11. Sports Liability Disclaimer

TrainerPlan provides tools and resources for training management and athlete development. However, users acknowledge that:

  • TrainerPlan does not provide medical advice. Users should consult qualified healthcare professionals before starting any training program.
  • Training carried out on the Platform is the sole responsibility of the user and their coach. TrainerPlan is not liable for any injuries, health complications, or adverse effects resulting from training.
  • All athletes must be physically capable of performing the training prescribed on the Platform and should obtain appropriate medical clearance before commencing.
  • TrainerPlan disclaims liability for any claims arising from the use of training plans or guidance provided through the Platform.

12. AI-Assisted Features

The Platform offers optional AI-assisted features that rely on third-party large-language-model providers (currently OpenAI, L.L.C.). These include AI workout summaries, AI workout generation, AI training plan generation, and an AI assistant. By using these features you acknowledge and agree that:

  • AI outputs are suggestions only. They may be incomplete, inaccurate, outdated, biased, or otherwise unsuitable, and must be reviewed by a qualified coach (and where appropriate, by a healthcare professional) before being prescribed, followed, or applied to any athlete.
  • AI features do not provide medical, nutritional or psychological advice. The disclaimers in Section 11 (Sports Liability Disclaimer) apply equally to AI-generated content.
  • The trainer and athlete remain solely responsible for the suitability of any training, workout or plan they choose to follow, including those informed or generated by AI.
  • You retain ownership of plans, workouts and content you create with AI features, and you grant TrainerPlan a non-exclusive licence to host, store, display and process this content as needed to provide the service.
  • You will not use AI features to (a) generate content that violates these Terms or applicable law, (b) attempt to reverse-engineer, train, or develop competing AI models, (c) submit personal data of third parties without a lawful basis, or (d) attempt prompt-injection or other circumvention of the system instructions.
  • AI features may be rate-limited, restricted to specific subscription plans, paused, modified or discontinued at any time. Token usage and quotas are tracked and may apply.
  • Opt-out: You may stop using AI features at any time, and you may disable them in your account settings or by contacting info@trainerplan.co. Disabling AI features will not affect your access to the rest of the Platform.

For information on what data is sent to OpenAI, the legal basis, and how transfers are safeguarded, please refer to the AI Features section of our Privacy Policy.

13. Marketplace and Plan Purchases

Role of TrainerPlan. The marketplace allows independent trainers to make their training plans available for sale and athletes to purchase them. TrainerPlan is the merchant of record for every marketplace transaction: the contract of sale is concluded between TrainerPlan and the buyer, TrainerPlan issues the invoice, and TrainerPlan collects and remits any applicable VAT. Trainers act as content suppliers and are paid a revenue share by TrainerPlan; they are not parties to the sale contract with the buyer.

Prices and payment. Listing prices are set by the trainer (subject to a minimum of EUR 3.00) and are shown to the buyer inclusive of any applicable VAT. Payment is processed by Stripe; TrainerPlan does not store full card numbers. The buyer receives an invoice issued by TrainerPlan for each purchase.

Buyer licence. Upon successful payment, the buyer obtains a non-exclusive, non-transferable, personal licence to use the plan for their own training purposes. Resale, redistribution, sharing with non-purchasers, or use to commercially coach third parties without separate authorisation is prohibited.

Right of withdrawal — digital content. Marketplace plans are digital content delivered immediately. Under Article 16(m) of Directive 2011/83/EU, the 14-day right of withdrawal is lost once delivery has begun, provided the buyer expressly consented and acknowledged loss of the withdrawal right at checkout. By completing the purchase, the buyer gives that consent and acknowledgement. As a goodwill policy, TrainerPlan grants buyers a 14-day refund right where the plan has not been accessed or downloaded after purchase; refund requests can be made through the buyer's account or by writing to info@trainerplan.co.

Other refunds. Outside the goodwill policy above, TrainerPlan may grant refunds at its discretion where the plan is materially not as described, was removed from sale before delivery, is technically inaccessible, or where required by mandatory consumer-protection law. Abusive refund requests or chargebacks may result in account suspension.

Trainer-generated content. Plans are created solely by the trainers who list them. TrainerPlan does not pre-screen, endorse or verify the quality, safety or accuracy of any plan, and does not provide medical or training advice through the marketplace. The disclaimers in Section 11 (Sports Liability Disclaimer) apply to all marketplace plans. Buyers should consult a qualified healthcare professional before following any plan, and contact the trainer through the support channels provided in the listing for plan-specific questions.

Listing standards and removal. Plans must be the trainer's original work or appropriately licensed, must not be misleading, illegal, hateful, dangerous, or infringe third-party rights, and must not contain false health or medical claims. TrainerPlan may remove or suspend listings where it has reasonable grounds to believe a plan breaches these Terms or applicable law, or in response to a notice under the EU Digital Services Act (Regulation (EU) 2022/2065). Removal does not affect licences already granted to existing buyers, who retain access to plans they have purchased.

Ratings, reviews and ranking. Buyers who have purchased a plan may leave a rating or review. Reviews must be honest and based on actual use; incentivised, fake or abusive reviews are prohibited and may be removed. Plans are ranked in marketplace listings based on factors including relevance to the buyer's filters, sales popularity, buyer ratings, recency, language match and price; we may adjust ranking factors over time and provide further information to trainers in line with Regulation (EU) 2019/1150.

Trainers (sellers). The detailed terms applicable to trainers selling on the marketplace — including the 80/20 revenue split, Stripe Connect payouts, the self-billing (autofacturación) arrangement, content warranties, indemnification, and a 30-day notice period for material changes (in line with Regulation (EU) 2019/1150) — are set out in the separate Marketplace Seller Agreement, which must be accepted before publishing any listing.

Online Dispute Resolution. Consumers in the European Union may access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Data Protection and GDPR Compliance

TrainerPlan is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and applicable data protection laws. For detailed information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.

You have the right to:

  • Access, rectify, or delete your personal data.
  • Restrict the processing of your personal data.
  • Object to the processing of your personal data.
  • Request data portability.
  • Withdraw consent at any time.

To exercise any of these rights, please contact us at info@trainerplan.co.

15. Account Use and Suspension

TrainerPlan reserves the right to monitor account activity and enforce our Terms and Conditions. Users may not:

  • Use the Platform for illegal, fraudulent, or harmful purposes.
  • Harass, threaten, abuse, or harm other users or staff.
  • Engage in unauthorized access or tampering with Platform infrastructure.
  • Violate intellectual property rights or confidentiality agreements.
  • Circumvent security measures or terms restrictions.

Account Suspension and Closure: In cases of suspected violation of these Terms and Conditions, TrainerPlan may:

  • Immediately suspend access to the account pending investigation.
  • Request explanations or documentation from the user.
  • Terminate the account and subscription without refund if violations are confirmed.

Users will be notified of any suspension or closure and given an opportunity to respond, except in cases where immediate action is necessary to protect the Platform or other users.

16. Modifications

TrainerPlan reserves the right to update these Terms and Conditions at any time. Modifications will be notified to Users through a notice on the Platform and will take effect from the date of publication.

17. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. For the resolution of any dispute arising from the use of the Platform, the parties submit to the competent courts of Madrid, Spain, expressly waiving any other jurisdiction that may apply.

18. Contact

If you have any questions or inquiries about these Terms and Conditions, you can contact us at: info@trainerplan.co